Accessibility
HNOC strives to ensure everyone feels welcome and is committed to being accessible to all.
Museum Accessibility
- The museum’s main entrance at 520 Royal Street is level with the sidewalk. We do not have automated doors for entry and exit, so staff will assist you.
- Visitors are welcome to use personal mobility devices in our spaces. We have a limited number of manual wheelchairs available for use during a museum visit for free on a first-come, first-served basis.
- Museum visitors will find a limited number of lockers available near the welcome center to store small personal items during your visit. Lockers cannot be reserved in advance.
- The museum has two elevators: one in the Seignouret-Brulatour Building and a second in the Tricentennial Wing. There are also flights of stairs between each of the three floors.
- Our 520 Royal Street complex contains two gallery spaces that are not fully accessible to visitors who are unable to use stairs: the 2nd floor of the Seignoret-Brulatour building and 2nd floor of the Tricentennial Wing. HNOC staff are happy to provide image and text summaries (in large, easily-readable font) to visitors who are unable to access these areas.
- Large-print exhibition guides and magnifying glasses are available in most galleries.
- Open captioning is integrated into most museum gallery videos and interactives.
- The door leading from the courtyard to the Tricentennial Wing is heavy and is not automatic. A staff member will open the door if you need help.
- There are benches in the Taylor Welcome Center and throughout the exhibition spaces. The courtyard also has tables and chairs.
- Restrooms are in the Tricentennial Wing on floors 1 and 2. Each restroom has a wheelchair-accessible stall and a changing station.
sensory Inclusivity
- Sensory Inclusive bags are available for visitor use at the front desk in the Welcome Center. These bags are filled with items that can help lessen sensory overload, including headphones, fidgets, and visual cue cards.
- View our social story,Opens in new tab developed to help visitors know what to expect with they visit the museum.
- All Visitor Services staff have received Sensory Inclusive certification from Kulture CityOpens in new tab to be able to best serve all visitors.
- We offer dedicated sensory-friendly days for our neurodiverse visitors.
Support
HNOC is proud to have received a Sensory Inclusive™ Certification from KultureCity in response to our efforts to better engage with individuals with sensory needs.
Williams Research Center accessibility
- The entrance to the Williams Research Center has one exterior step and one interior step. Visitors with limited mobility can use the wheelchair entrance directly to the right of the main entrance.
- Visitors to the Williams Research Center will find a limited number of lockers available near the welcome desk to store small personal items during your visit. Lockers cannot be reserved in advance.
- The reading room on the second floor is accessible by elevator or stairs.
- The event space at the Williams Research Center, the Boyd Cruise Room, is wheelchair accessible.
- There are two restrooms available for public use near the Boyd Cruise Room that are gender-neutral. Each restroom has a wheelchair-accessible stall.
Parking
- HNOC does not offer parking.
- There are limited metered street parking spaces available near the museum.
- Premium Parking has two lots nearby. Lot P0249 is on Chartres Street close to the intersection of Toulouse Street, and Lot P0149 is a small, covered parking garage across the street at 535 Chartres. The Omni Royal Orleans Hotel’s parking garage is next door at 516 Chartres and offers valet parking.
Parking Locations
See the map for several nearby options—click on a map pin to learn more about the location.
Service Dogs
- Service dogs are welcome at HNOC. A service animal, as defined by the Americans with Disabilities Act, is a dog trained to do work or perform specific tasks for a person with a disability.
- Visitors are not permitted to bring emotional support animals or pets inside the museum.
- HNOC will not assume or take custody or control of, or responsibility for, the care or feeding of any service animal. Any service animal not under the control of its handler, or if it is not housebroken, will be asked to leave.
Website
- Our website complies with best practices and standards as defined by Section 508 of the US Rehabilitation Act and Level AA of the World Wide Web Consortium (WC3) Web Content Accessibility Guidelines 2.0.
Contact Us
Use the form to the right to contact us for more information about the Historic New Orleans Collection, or call us at (504) 523-4662.
Plan Your Visit
Hours & Location
Museum: 520 Royal Street, New Orleans, LA
Tuesday–Saturday, 9:30 a.m.–4:30 p.m.
Sunday, 10:30 a.m.–4:30 p.m.
Admission
Admission is free, but tickets are required. Stop by the front desk or reserve tickets online. Ticket covers admission to all exhibitions and certain daily programs.
Contact Us
Museum: (504) 523-4662
Williams Research Center: (504) 598-7171
Mailing address: 533 Royal Street, New Orleans, LA, 70130
Getting Here
HNOC’s museum is located at 520 Royal Street in the French Quarter, on Royal Street between Toulouse and St. Louis. Our Williams Research Center is located at 410 Chartres Street.
Sensory-Friendly Saturdays
Exploration and hands-on learning for neurodiverse guests and their families
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